a brand experience idea: users are people, too.

this is my search marketing/social media/user experience link dump/share. be sure to check out my UX RSS feed bundle.

i'm currently a user experience architect at VML.

if you'd like to contact me, please gmail me at tyler [dot] hilker.

davereed:

marketingland:

The Death Of The QR Code

Damn it, and I still don’t own a smart phone. 

I hate things like this. First, the title is a blatant play for pageviews. There is nothing that indicates QR is dead, only that its adoption has been slower than expected: over-hyped or underperforming? You decide. I don’t disagree that adoption isn’t what it could/should be; It’s a chicken/egg problem. QR codes are huge in Japan (I know) largely because they’re everywhere and meaningful.
I’m a fan of SMS for its flexibility and availability, but his other suggestions pose the same — or different and bigger — problems as QR codes: Downloading a huge, inflexible (only compatible with one brand/experience) app? Sure, you need an app for QR codes, but you have loads of apps to choose from and you’re not constrained to Weight Watchers or whatever. While QR codes aren’t widely adopted, they solve the problems this guy calls out better than any of his solutions.
The problem isn’t the codes, per se, it’s the context. Improve the context, improve the outcome (which is also true for his alternative suggestions).

davereed:

marketingland:

The Death Of The QR Code

Damn it, and I still don’t own a smart phone. 

I hate things like this. First, the title is a blatant play for pageviews. There is nothing that indicates QR is dead, only that its adoption has been slower than expected: over-hyped or underperforming? You decide. I don’t disagree that adoption isn’t what it could/should be; It’s a chicken/egg problem. QR codes are huge in Japan (I know) largely because they’re everywhere and meaningful.

I’m a fan of SMS for its flexibility and availability, but his other suggestions pose the same — or different and bigger — problems as QR codes: Downloading a huge, inflexible (only compatible with one brand/experience) app? Sure, you need an app for QR codes, but you have loads of apps to choose from and you’re not constrained to Weight Watchers or whatever. While QR codes aren’t widely adopted, they solve the problems this guy calls out better than any of his solutions.

The problem isn’t the codes, per se, it’s the context. Improve the context, improve the outcome (which is also true for his alternative suggestions).

Thursday, April 4th 2013   |   Comments

Context is of primary importance in all design. What problem are you trying to solve? Know that! Know it well! Know it first!

Alan Cooper (via mralancooper)

Wednesday, April 3rd 2013   |   Comments

uxidea:

When it comes to submitting address data in registration processes the above-noted standart input sequence is common. In terms of categorisation hierarchy it is a mixed structure. This hierarchy seems to be untouchable. It´s inherited from envelopes and nobody would ever contest it´s sense.
Well, we do, because it is ineffective. If you want to to give the user an immediate response via AJAX form suggestions, you should rather go TopDown than BottomUp.
Assuming, that most customers are from planet earth, an effective localization process should look like this:
1.) Country Suggest a limited, decreasing list of countries while typing letters (like the standard selection of the great Chosen Plugin )
2.) Region / StateSuggest a limited, decreasing list of countries while typing letters.
3.) CitySuggest a limited, decreasing list of cities while typing letters in relation to the country.
4.) Street / NumberSuggest a limited, decreasing list of streets while typing letters as related to the city.
5.) PostcodeAuto-suggest postcode related to City + Street
If you ignore autofill functions this would be a more user friendly structure, because providing auto suggestions is always a good way to help the user fill out forms.
But if we analyze this process in terms of UX, filling out five forms sucks anyway. Why don´t we design the address registration process more intuitive and interactive? Why don´t we use a map to define an address? For example, Googles reverse geocoding functionality allows us to define addresses:
“The term geocoding generally refers to translating a human-readable address into a location on a map. The process of doing the converse, translating a location on the map into a human-readable address, is known as reverse geocoding.”Googles Reverse Geocoding
We wonder, why we have never seen this, but maybe it might be the future.What do you think?

I like this a lot and agree with the premise, but wonder if it’ll ever achieve mass adoption simply because it’s unusual and contrary to mental models. It would be fun to test in an IFTTT-like presentation.

uxidea:

When it comes to submitting address data in registration processes the above-noted standart input sequence is common. In terms of categorisation hierarchy it is a mixed structure. This hierarchy seems to be untouchable. It´s inherited from envelopes and nobody would ever contest it´s sense.

Well, we do, because it is ineffective. If you want to to give the user an immediate response via AJAX form suggestions, you should rather go TopDown than BottomUp.

Assuming, that most customers are from planet earth, an effective localization process should look like this:

1.) Country 
Suggest a limited, decreasing list of countries while typing letters (like the standard selection of the great Chosen Plugin )

2.) Region / State
Suggest a limited, decreasing list of countries while typing letters.

3.) City
Suggest a limited, decreasing list of cities while typing letters in relation to the country.

4.) Street / Number
Suggest a limited, decreasing list of streets while typing letters as related to the city.

5.) Postcode
Auto-suggest postcode related to City + Street

If you ignore autofill functions this would be a more user friendly structure, because providing auto suggestions is always a good way to help the user fill out forms.

But if we analyze this process in terms of UX, filling out five forms sucks anyway. Why don´t we design the address registration process more intuitive and interactive? Why don´t we use a map to define an address? 
For example, Googles reverse geocoding functionality allows us to define addresses:

“The term geocoding generally refers to translating a human-readable address into a location on a map. The process of doing the converse, translating a location on the map into a human-readable address, is known as reverse geocoding.”
Googles Reverse Geocoding

We wonder, why we have never seen this, but maybe it might be the future.
What do you think?

I like this a lot and agree with the premise, but wonder if it’ll ever achieve mass adoption simply because it’s unusual and contrary to mental models. It would be fun to test in an IFTTT-like presentation.

Monday, December 3rd 2012   |   Comments

Let’s talk some numbers on user acquisition. If you work at a startup and have access to your funnel data, you can confirm that what I am saying is true. User acquisition is ultimately about retaining the user through all stages of the user lifecycle. If you don’t focus on that, at each step of your website or app’s onboarding and main user activity flows, you will lose a percentage of users. I believe this is the primary reason that mobile is failing.

Wednesday, November 28th 2012   |   Comments

One way house painting and junk hauling differ: Painting creates opportunities for grace notes. Customers of WOW-1DAY return home to bouquets of fresh-cut flowers and cards signed by the whole crew. And on those rare occasions when unusual circumstances-such as an enormous house or the need for extra prep work-make having everything done and dry by 6 p.m. impossible, WOW-1DAY puts up the homeowners in a hotel and treats them to dinner. “They’re small things, but they seal the fact that we’re different,” says Scudamore.

Monday, May 7th 2012   |   Comments

Getting the details right is the difference between something that delights, and something customers tolerate.

Monday, May 7th 2012   |   Comments

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