a brand experience idea: users are people, too.
this is my search marketing/social media/user experience link dump/share. be sure to check out my UX RSS feed bundle.
i'm currently a user experience architect at VML.
if you'd like to contact me, please gmail me at tyler [dot] hilker.
How Google Reader’s Overhaul Betrayed and Irked Its Most Passionate Users
I think this zeroes in on the problem: Google is saying to social-minded Reader users, “We’re going to kill the social network we’ve been freely providing for you. Please use this other social network we’re now freely providing for you. Because of course there’s no way we’ll ever kill that one.” User = Charlie Brown, Google = Lucy, Google’s services = the football. I’ve seen how that turns out.
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