a brand experience idea: users are people, too.
this is my search marketing/social media/user experience link dump/share. be sure to check out my UX RSS feed bundle.
i'm currently a user experience architect at VML.
if you'd like to contact me, please gmail me at tyler [dot] hilker.
(via What Brand Marketers Expect from Social Media Followers - eMarketer)
An interesting shift from quantifiable metrics to qualitative information. This had best not absolve marketers from accountability, but inform almost everything else they do.
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