Purchases were made at Gap.com in 11.9 pages. On the worst performers, the ratio was 51 pages per purchase. You know what patterns they saw in the worst performers: back button usage, pogo-sticking and search. Give users information they want. Pages that we would describe as “cluttered” don’t appear that way to a user if the content is what the user wants. Clutter is a relative term based on how much you are interested in the content.