a brand experience idea: users are people, too.

this is my search marketing/social media/user experience link dump/share. be sure to check out my UX RSS feed bundle.

i'm currently a user experience architect at VML.

if you'd like to contact me, please gmail me at tyler [dot] hilker.

The Content Grid 2.0 by Eloqua (via brand flakes for breakfast)
The language used makes it a B2B grid, but with a couple tweaks, it could easily apply to B2C as well.

The Content Grid 2.0 by Eloqua (via brand flakes for breakfast)

The language used makes it a B2B grid, but with a couple tweaks, it could easily apply to B2C as well.

Friday, June 24th 2011   |   Comments
tags: content infographic content strategy

Purchases were made at Gap.com in 11.9 pages. On the worst performers, the ratio was 51 pages per purchase. You know what patterns they saw in the worst performers: back button usage, pogo-sticking and search. Give users information they want. Pages that we would describe as “cluttered” don’t appear that way to a user if the content is what the user wants. Clutter is a relative term based on how much you are interested in the content.

Friday, May 6th 2011   |   Comments
tags: content clutter gap information design information architecture

“Now you aren’t just using words that hold no meaning for your target  audience, you’re also labeling important navigational elements in a way  that provide little context within your target audience’s frame of  reference.”
Organizational Bias Decreases ROI Online | Digitalword

“Now you aren’t just using words that hold no meaning for your target audience, you’re also labeling important navigational elements in a way that provide little context within your target audience’s frame of reference.”

Organizational Bias Decreases ROI Online | Digitalword

Friday, September 3rd 2010   |   Comments
tags: ia content search taxonomy language

Sometimes you will hear people say that websites should minimize the number of clicks that people have to make to get to the detailed information. The number of clicks is not the important criteria. People are very willing to make multiple clicks, in fact that won’t even notice they are making the clicks, if they are getting the right amount of information at each click to keep them going down the path.

Think progressive disclosure, don’t count clicks.

Friday, May 14th 2010   |   Comments
tags: progressive disclosure clicks content

Content is not King

In fact, there is no “King.”

Access to content, now that’s the key. People will come to your site for content. You can drive them there with promises of wondrous things they ought to know. And better yet, it can be the most amazing content to grace the internets.

But what does it matter if people can’t get to it? The quality or amount of content you produce is irrelevant if people don’t know it exists.

So no, content is not king. Content is the circus we all come to see. Tell people about your circus. Go where they are, give them maps, give them the show they expect to see.

Tuesday, December 8th 2009   |   Comments
tags: content access

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