a brand experience idea: users are people, too.

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i'm currently a user experience architect at VML.

if you'd like to contact me, please gmail me at tyler [dot] hilker.

Isn’t it a bit ironic that a group of communicators can’t summon a definition for their practice? I won’t pretend that finding this definition is easy. We’ll never achieve absolute clarity in a definition, but it doesn’t mean we shouldn’t strive to define the practice. This lack of definition creates so many of the issues faced by designers both internally and externally. I’ve a hunch that it’s not as easy as “problem-solving,” because “problem” is as sticky of a word as “design.” […] So much tension happens in client work because many clients believe the value of the designer is the things that they make, the noun. The designer, meanwhile, believes that the core of their value comes from the process, the strategy. The verb; hence the rise of “design thinking.” This fundamental disagreement of the placement of value of a designer’s services creates a lot of misunderstandings.

Frank Chimero: Designer’s Poison

I often - even in daydreams - think back on this post, quoting Quora’s Rebekah Cox: “Design is a set of decisions about a product. It’s not an interface or an aesthetic, it’s not a brand or a color. Design is the actual decisions.” It’s not a final definition, but it’s extremely helpful for me in that it consists of both the process and the product. If I allow my colleagues to think UX’s only contribution is a wireframe, I am the only one to blame for any dissatisfaction with the depth of my involvement.

Saturday, April 16th 2011   |   Comments
tags: ux design process definition

“Adaptive marketing is considerably different from the linear model. It’s organized to be a dynamic, “always-on” process in which creative is continuously measured against a pre-defined objective. Creative is modified, refined or abandoned as required. And since the creative team is aware of the end goal in advance, they have the responsibility and authority to do whatever is required to achieve the goal. The creative product becomes a means to an end, rather than the end itself. And compensation is tied to key performance indicators rather than the hours it takes to accomplish the goal.”
(via The Practice of Adaptive Marketing | Teehan+Lax)

“Adaptive marketing is considerably different from the linear model. It’s organized to be a dynamic, “always-on” process in which creative is continuously measured against a pre-defined objective. Creative is modified, refined or abandoned as required. And since the creative team is aware of the end goal in advance, they have the responsibility and authority to do whatever is required to achieve the goal. The creative product becomes a means to an end, rather than the end itself. And compensation is tied to key performance indicators rather than the hours it takes to accomplish the goal.”

(via The Practice of Adaptive Marketing | Teehan+Lax)

Friday, June 18th 2010   |   Comments
tags: adaptive process iterative

Working through the design of the social object page forces you to first define what that object is for your application and second understand how your users need to interact with that object.

LukeW | Two Key Screens in Social Apps

A tendency at the beginning of the design process is to design down the hierarchy or according to certain user paths. More importantly, however, we ought to consider where people are going to spend the most time. Then we know what to show them on their way there.

Tuesday, June 1st 2010   |   Comments
tags: social interaction design process

“If you don’t set expectations in this manner right out of the gate, it’s likely that no matter what you say or do, your client’s expectations are going to look more like the [above graph].”
(via ChangeOrder: The Design Investment Curve
)

“If you don’t set expectations in this manner right out of the gate, it’s likely that no matter what you say or do, your client’s expectations are going to look more like the [above graph].”

(via ChangeOrder: The Design Investment Curve

)

Tuesday, May 4th 2010   |   Comments
tags: clients process deliverables expecations

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